Products purchased in the CA Online Store may be returned for refund or exchange within 15 days of purchase if it is found to be defective, the shipment is incomplete, or if the product shipped does not match the SKU that you requested online.

Box and OLP purchases in excess of $10,000 can not be refunded online. For further assistance, please call CA: 1-800-225-5224 and select 'option 4'.

Maintenance purchases are non-refundable.

Orders may only be cancelled the day they were placed. If you need to cancel your order please call CA: 1-800-225-5224 and select 'option 4'.

You will be asked to complete a Letter of Destruction. Please call CA: 1-800-225-5224 and select 'option 4'.

We will process your refund request within 3-5 days of receiving your ELOD. Depending on the credit card issuing bank and your billing cycle, your refund should be available on the next month's statement.